Studio account help
Setting up your account
After a verified online purchase, the system prepares your account and purchased workspace and emails the checkout address. Existing customers use their current Studio account. Collaborators and Project Associates join by Studio invitation. If your setup email has not arrived, contact the Studio with your purchase or enquiry reference.
- Open your invitation. Use the latest invitation email. If its link has expired or does not work, contact the Studio for help.
- Read your account principles. Review the agreement shown on the activation page.
- Set up your authenticator. Scan the QR code using your authenticator app, or enter the manual setup code in that app.
- Create your password. Choose a private password of at least 12 characters and enter it twice on the secure setup page.
- Complete activation. Enter the six-digit code from your authenticator, confirm the account principles and select Activate secure account.
Need help along the way?
Studio Assistant can explain the steps. Describe which step you have reached, but never send your password, security code, invitation link, QR code or manual authenticator key in chat.
If you are locked out or need to change your account email, send an account support request. An administrator will verify your identity through an existing contact route or in person. Recovery links are not sent automatically.